Our software solutions, together with our expert advice, are empowering industry and governments in Australia and internationally to improve water management and give decision-makers accurate and trustworthy information that is easy to use.
Through our Technical and Support Team, we offer a range of software support and advice for all our products, eWater Source™, eWater MUSIC™, eWater MUSICX™, Urban Developer, Water Quality Analyser, plugins, training, licensing, and more.
How can we support you?
Our Standard Support and Maintenance Agreement (SMA)
Our annual software support and maintenance agreement includes:
- IT support for license installation and troubleshooting
- Basic software usage technical support
- Updates, bug fixes and maintenance of licenses
- Access to over 1400 Pluviograph rainfall data sets across Australia for use in MUSIC
Noting licenses must have a current support and maintenance agreement to be eligible for the latest updates.
*If an SMA on a license expires, it must be brought back up to date from the expiry date to cover maintenance, updates and developments in the software from that time forward.
Additional Support Pack
In addition to our standard Support and Maintenance Agreement, we offer additional modelling support packs, which can be purchased from an 8-hour pack and up. Additional modelling support can be used for model review, high-level troubleshooting and advanced technical support.
Licensing & Downloads
You can download software installation files, latest release notes, license agreements, and datasets for MUSIC, and find information in our online user guides.
eWater MUSIC™
- MUSICX Downloads & MUSIC 6 Downloads
- MUSICX Release notes & MUSIC 6 Release Notes
eWater Source™
- Source Downloads & Source – public version Downloads
- Source Release notes
Support and Enquiries
Our Technical and Support Team are available to provide you with any product licensing information and support, sales enquiries for eWater Source™ and eWater MUSIC™ and MUSICX™, as well as technical support and more.
Reach out to our team through our Customer Service Management platform to submit your software support enquiries
Our customer service management platform also features Frequently Asked Questions for quick and easy solutions.
You can also contact the team:
1300 592 837 (toll free within Australia)
+61 2 6206 8637 (International)
sales@ewater.org.au
support@ewater.org.au
The support services will be provided via a “Support Portal” or “Help Desk” with a contact point to be reached by e-mail from 9.00 am to 5.00 pm in Canberra, Australia.
Meet Our Sales, Training & Support Team
Our Sales, Training and Support Team can provide you with all your product sales needs, basic technical support, licensing, training, and more. Reach out to James Naughton, Technical Sales and Support Coordinator, and Martin Morales, Technical Sales, and Support Officer, today.
Address
Support and Training
